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Becoming the Boss: A Guide for New Managers

As a first-time manager, you likely feel a mixture of excitement and apprehension about your new role. What changes should you expect? How can you build rapport and make a good first impression with your new team? And above all, how can you become an effective boss? This guide will help you transition seamlessly from employee to manager. This general education course provides foundational information on this subject, not specific to Fire and EMS operations.

Course Type: Full-length Course

Course Duration: 60 min

Building Integrity in the Workplace

What does it mean to have integrity? What role does it play in career advancement and job satisfaction? These questions make up the heart of this course on workplace integrity. As we'll discuss, there are benefits and challenges of maintaining integrity when making difficult workplace decisions. Through real-world examples, you'll see the three forms of workplace integrity in action. You’ll also uncover four steps to align your values and actions to become someone that others trust, admire, and respect.

Course Type: Full-length Course

Course Duration: 30 min

Business Writing Fundamentals

Many of us took courses on writing in elementary school or even high school, however, there are specific requirements for business writing. In this general education course, you'll learn why excellent business writing skills are so crucial in the workplace and how you can improve those skills.

Course Type: Full-length Course

Course Duration: 60 min

Resolving Conflict in the Workplace

Resolving conflict between employees can be difficult. This general education course explains the common causes of conflict. It also gives you six full-proof steps to mediate conflict and how to deal with angry or frustrated employees.

Course Type: Full-length Course

Course Duration: 60 min